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Title
Text copied to clipboard!Field Service Technician
Description
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We are looking for a skilled and motivated Field Service Technician to join our team. In this role, you will be responsible for providing on-site service, maintenance, and repair of equipment and systems at customer locations. You will serve as the face of our company, ensuring that our clients receive timely and professional support to keep their operations running smoothly.
As a Field Service Technician, you will travel to various client sites to diagnose issues, perform repairs, and conduct routine maintenance. You will also be responsible for installing new equipment, training users on proper operation, and ensuring that all work complies with safety and quality standards. Strong communication skills, technical expertise, and a customer-focused attitude are essential for success in this role.
You will work closely with the service management team to schedule appointments, report on service activities, and maintain accurate records of work performed. The ideal candidate will have a background in mechanical or electrical systems, experience with troubleshooting and diagnostics, and the ability to work independently in a fast-paced environment.
This position offers the opportunity to work with cutting-edge technology and make a direct impact on customer satisfaction. If you are a problem-solver with a passion for hands-on work and a commitment to excellence, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Install, maintain, and repair equipment at customer sites
- Diagnose technical issues and implement effective solutions
- Perform routine maintenance and system upgrades
- Provide training and support to end-users
- Document service activities and maintain accurate records
- Ensure compliance with safety and quality standards
- Communicate effectively with clients and internal teams
- Manage tools, parts, and inventory efficiently
- Follow service schedules and meet deadlines
- Provide feedback to improve products and services
Requirements
Text copied to clipboard!- High school diploma or equivalent; technical certification preferred
- Proven experience as a field service technician or similar role
- Strong knowledge of mechanical and electrical systems
- Excellent troubleshooting and problem-solving skills
- Ability to work independently and manage time effectively
- Good communication and interpersonal skills
- Valid driver’s license and clean driving record
- Willingness to travel frequently
- Familiarity with safety protocols and procedures
- Basic computer skills for reporting and documentation
Potential interview questions
Text copied to clipboard!- Do you have experience working as a field service technician?
- Are you comfortable traveling to different client locations?
- Can you describe a time you solved a complex technical issue?
- What types of equipment have you installed or repaired?
- How do you prioritize tasks when managing multiple service calls?
- Do you have any technical certifications or training?
- Are you familiar with safety standards in field service work?
- How do you handle difficult or dissatisfied customers?
- What tools and software are you proficient in using?
- Are you available for on-call or emergency service work?
